Category Archives: Conceptualize

Cross-Impact Analysis as a Research Pattern

Authours: Goran Matic & Martin Berry Edited by Christine Keene Problem Quite often, there are research contexts and situations where understanding the likelihood of future events is beneficial, desirable or required—as in future forecasting scenarios—in order to clarify the probability of some set of events taking place or to obtain a deeper understanding of a […]

World Cafe

Authours:Uma Mahara & Chris Meier Edited by Christine Keene Problem Even with technology that facilitates an increasing interconnectedness among people, disengagement is an issue. What is lacking is the synergy that happens through human interaction and discussion: making sense of the really important issues and possible solutions. Understanding the issues that contribute to complex problems […]


Authour:Josina Vink Edited by Christine Keene Problem Understanding complexity, developing empathy, establishing common ground, and eliciting participation and collaboration with stakeholders. Solution Storytelling is a flexible design research method with a broad range of applications, associated processes and variations. While there are no universal standards for implementation, there are a variety of documented procedures for […]

Design Documentaries

Arthour: Eric Leo Blais Edited by Christine Keene Problem Although informative, data collected through traditional research means is often dry, impersonal, uninspiring and/or lacking context. It does not spark the creative process. Solution Design documentaries use filmmaking techniques to present research information in a dramatic or cinematic fashion to inspire designers. Documentary filmmaking techniques can […]


Arthour:Gabe Sawhney Edited by Christine Keene Problem Expert roundtables are a tool for quickly gathering opinions and perspectives from well-informed people. However, the problem with roundtables is that they can produce conflicting information. More influential, aggressive or senior roundtable members can inadvertently exert undue influence on the result. It can also be difficult to get […]


Author:Oksana Kachur & Peter Jones Edited by Christine Keene Problem: “Computeritis” is a growing problem. The computer is a logic machine that only makes visible the conditions that existed before it. People, on the other hand, are logical but also perceptive. Dennis Schliecher, Director of User Experience architecture with Sears, argues that we are becoming […]


Author: Hank (Han) Zhao Edited by Christine Keene Overview Brainstorming is a group problem-solving/ creativity technique, in which a group of people uses their collective intelligence to approach a creative problem. This technique inspires people to come up with creative ideas. Brainstorming sessions should be used at the very beginning of a project and should […]

Appreciative Inquiry

Authors: Mark Singh & Douglas Reid Edited by Christine Keene Problem: Traditional participatory citizen/employee engagement approaches to dialogue and deliberation are often designed to determine local problems, resource constraints, deficiencies and unmet basic needs. After participating in these traditional approaches, stakeholders often view their community or organization as one of problems and needs—most of which […]

Appreciative Inquiry: Business Planning Using SOAR

Authours: Christine Keene & Peter Scott Problem: The ability to think and act strategically is critical for organizations. One method that organizations use to demonstrate strategic thinking and plan for the future is an annual business planning session, which can be an instrumental tool in directing an organization, communicating goals and providing a road map so […]

ideaBOOST Case Studies: Brainstorming – Ghost Town Project

Brainstorming Author: Zan Chandler Lead Facilitators: Ina Fichman, Eric Blais, Theresa Kowall-Shipp Overview: The Ghost Town Project, Intuitive Pictures The Ghost Town Project (GTP) is a multi-platform initiative where online engagement has real world implications and influence. The project brings online communities, locals and experts together to rebuild and restore landmark buildings in different locations. Ghost Town […]